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Shipping & Returns
The Lead Time is the time we need to create your products and present them to the shipper. Orders placed online using our customizable templates get an expedited 1-2 business day lead time.
The Transit Time is the time the shipper takes to deliver your package. We offer UPS Next Day Air and UPS Second Day Air for urgent shipments. UPS Ground shipping usually has a 1-5 day transit time. See the transit time map for more detail:
See the Transit Time MapsIf you require a quote, based on CAD drawings, spreadsheets or other documents you provide, then your lead time will be provided in your quote. Most quotes will have a 1-2 week lead time. It will always be faster and cheaper to customize online compared to requesting a quote.
Order Tracking
Our system sends a shipment confirmation email with tracking number when your order ships. Tracking info is also available by logging into your account. If you have a delivery problem, please contact us by replying to your confirmation email. Often, we are able to respond faster by email than by telephone.
US Carriers & Cost
We ship using United Parcel Service (UPS). UPS Next Day Air and Second Day Air are available for urgent shipments. Transit time will vary with the chosen service.
Local Pickup of orders is not available.
International Shipping
We ship to the following countries:
- United States, USVI and PR
- Canada
- Mexico
- Australia
- Others...please check with us
Due to recent changes in VAT requirements we can no longer ship to the UK or EU.
Returns
The custom nature of our products means we Do Not Accept Returns or Exchanges unless there is an error or defect in the product. In that case we will refund or replace the items as quickly as possible.
We want you to be happy with your purchase, and that's the bottom line. If you are not completely satisfied for any reason please let us know. We will work with you to resolve the issue in a timely manner.